Who We Are
This website is operated by CREEMHOST LTD ("CreemHost"). This policy explains what personal data we collect, how we use it and the choices you have.
Information We Collect
- Account & billing details you provide when ordering: name, email, phone, address and company.
- Payment information is processed by our payment providers; we do not store full card numbers.
- Technical data such as IP address, browser type and logs needed to operate and secure our services.
- Support communications you send us via tickets, email or WhatsApp.
How We Use Your Information
- To provide, maintain and secure your hosting and domain services.
- To process payments and send invoices and service notices.
- To provide customer support.
- To prevent fraud and abuse and to comply with legal obligations.
- To send product updates or offers — you can opt out at any time.
Domain Registration Data
When you register a domain, registries and registrars require certain contact data, which may be published in WHOIS unless you enable ID Protection where available.
Sharing
We do not sell your personal data. We share it only with service providers who help us run our business (such as payment processors, domain registries and data-centre partners) and when required by law.
Cookies
Our website and client area use essential cookies for login sessions and security, and may use analytics cookies to understand how the site is used. You can control cookies in your browser settings.
Data Retention & Security
We keep personal data only as long as needed for the purposes above or as required by law, and protect it with industry-standard technical and organisational measures.
Your Rights
You can access, correct or request deletion of your personal data, subject to legal and billing retention requirements. Contact us to make a request.
Changes
We may update this policy from time to time. The "last updated" date above shows when it was last changed.
Contact
Questions about this policy? Message us on WhatsApp or submit a ticket.