Overview
These terms govern your use of services provided by CREEMHOST LTD ("CreemHost", "we", "us"). By ordering or using any service you agree to these terms. We believe in transparent pricing — there are no hidden fees.
30-Day Money-Back Guarantee
Shared web hosting purchased on a yearly billing cycle is covered by a 30-day money-back guarantee, subject to the conditions below.
Shared & Reseller Hosting Refunds
- The guarantee applies to yearly-billed web hosting packages only.
- One refund per customer — multiple services or repeat sign-ups do not qualify.
- Add-ons such as domain registrations, migrations and dedicated IPs are non-refundable.
- Approved refunds are processed within 31 days of the request.
- Accounts terminated for violating these terms are not eligible for a refund.
- Ordering an additional product while holding an existing one does not make the new product eligible.
- Upgrades and downgrades are non-refundable.
- Requests made after 30 days of service are not accepted, regardless of payment method.
VPS & RDP Refunds
VPS and RDP servers can be cancelled at any time and are refunded for the unused remaining months. For example, if you pay for two months and cancel after a few days, one month is refunded.
Account Credit
Funds added to your account balance, and refunds issued to your account balance, are non-refundable.
Backups
- Daily backups are stored remotely (4 retained); weekly backups are stored locally (2 retained).
- Backups are provided as a courtesy — always keep your own independent copies of your data.
- You are responsible for confirming your backups are available via JetBackup in cPanel and contacting support if they are not.
- Because restores are from daily snapshots, we do not recommend storing real-time critical transaction data without your own backup strategy.
Acceptable Use & Intellectual Property
You may not use CreemHost services to infringe any third party's rights. Domain names must not violate trademarks. Uploading video files for streaming is not permitted on shared hosting.
Prohibited Content
- Nulled themes & plugins: cracked or nulled software is prohibited. We do not support sites affected by it and may suspend accounts that impact server health.
- Adult content: prohibited; accounts may be suspended without notice.
- Crypto-related content: prohibited, including any crypto trading content.
Overdue Invoices
Overdue invoices must be paid within 15 days. After that the account is terminated and all data is permanently deleted.
Abuse & DMCA
To report abuse or copyright infringement, please submit a ticket with full details and evidence.
Contact
Questions about this policy? Message us on WhatsApp or submit a ticket.